Pouch — a package-forwarding platform built to run a real freight network.
A multi-tenant SaaS platform that lets freight and cargo agencies manage cross-border package intake, customer accounts and shipment tracking from one dashboard.
What we built and why.
Pouch is a multi-tenant package-forwarding and freight-consolidation platform. It gives freight and cargo agencies — the kind of business that receives packages at a U.S. hub and forwards them on to customers across Central America — a single system to run intake, customer accounts, shipment tracking and billing, instead of juggling spreadsheets and manual logs.
The platform is built around a network hierarchy: each partner agency operates as its own "Network Group" with its own branding, admins and customer base, all managed centrally by TzExperts' Super Admin layer. Warehouse staff log incoming packages through a guided intake flow, customers and agencies get self-service onboarding, and every shipment is tracked from intake to delivery status.
The interface is fully bilingual (English/Spanish) to match the cross-border customer base it serves.
At a Glance
What success needed to look like.
Replace manual, spreadsheet-based package tracking with a real-time platform that could scale across multiple partner freight agencies at once — without each one needing its own custom software. The system needed to support internal staff, direct customers and partner agencies as distinct roles, each with their own permissions and views.
What made this hard.
Multi-tenancy at scale
Multiple independent freight agencies needed to operate under one platform — each with its own customers, operators and branding — without data leaking between them.
High shipment volume
With thousands of packages moving through the system, search, filtering and export needed to stay fast and precise at real operational scale.
Non-technical warehouse staff
Package intake happens on the warehouse floor, not at a desk — the workflow had to be simple enough for staff to log a package correctly in seconds, including photo capture.
How we approached it.
We structured the platform around a clear role hierarchy — Super Admin, Network Groups, Global Operators, Customers and Agencies — so every account only sees what's relevant to it. On top of that, we built a guided, low-friction intake workflow for warehouse staff and a searchable, exportable shipment ledger for everyone managing the flow of packages.
UX / UI Approach
A dark, high-contrast operations dashboard optimized for fast scanning of tables and statuses, with a guided step-by-step flow for the highest-frequency task: logging a new package.
Role-Based Architecture
A permissions model that cleanly separates Super Admin, Network Group Admins, Global Operators, Customers and Agencies, so each partner agency's data stays scoped to that agency.
Built for Daily Operations
Every core screen — intake, records, billing, alerts — was designed around the real, repetitive workflow of a freight-forwarding business, not a generic CRM template.
What the product actually does.
- Multi-tenant Network Hierarchy — manage multiple partner freight agencies from one platform, each with its own admin and customer base
- Role-based User Management for internal Global Operators, Direct Customers and Agencies, with onboarding and active/inactive/pending status tracking
- Guided Package Intake Form with photo capture and auto-incrementing entry numbers for warehouse staff
- Searchable, filterable Shipment History with tracking ID, package status, shipper and customer segment
- Configurable data export with per-column selection
- Dedicated Billing, Shipping Alerts, Agreements and Roles & Privileges modules
- Fully bilingual English / Spanish interface
A closer look.
Real numbers from the live platform.
Figures below are pulled directly from the live Pouch dashboard, not estimates.
Let's build something similar for you.
Tell us about your project and we'll walk you through how we'd approach it.